Our opportunity

Customer Relations Agent at SanityDesk

It's important for us so that before applying you watch our CEO – Samuel Cook sharing details about this position 

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DESCRIPTION OF YOU

Hi there!

We’re looking for a proactive person to join our team as a Customer Relations Agent. Together we are building a new generation SaaS support and creating the best possible customer experience. 

If you are passionate about people, love to listen and help in solving clients’ issues - keep reading on!

Previous experience is not required as your motivation matters the most!


Your skills

  • English level: Upper–Intermediate or higher (B2+) - both written and spoken
  • Curiosity: you ask a lot of questions (the more - the better!) and you always willing to know more
  • Courage: you choose courage over comfort; you're not afraid of making decisions on your own and take a risk
  • Empathy and patience: you are able to listen and hear people you communicate with
  • Service orientation: you are proactive and helping other person means a lot to you  
  • Relationship building: you tend to shape long-term and trustful relationships with others
  • Positive attitude: you are energetic and people enjoy communication with you
  • Ability to handle multiple tasks at the same time
  • Tech savvy: ability and willingness to learn different types of customer support-related software (e.g. CRM systems, Zoom)

Students are very welcome :)


Would be a plus:

  • Experience with Live Chat, Crisp or Intercom
  • Previous experience as a Customer Support Representative or similar CS role
  • You have a students communities activist

 

Your responsibilities


SanityDesk is a small, wisely-growing, human-centric startup, so you'll likely get experience on quite a few different projects across the organization. That said, here are some things you'll probably do:

  • Be a trustful partner for each and every client who would like to have a conversation
  • Dealing with customers’ queries and provide top-notch customer experience
  • Being the face of our company on Zoom meetings with our customers
  • Helping to maintain the healthy atmosphere among our communities: Facebook groups, chats, Linkedin
  • Experiment: this is a startup team so everything can change!

 


Your schedule

Your schedule will imply 4 work days/3 days off. You will either work morning, day or night shifts.

  • morning shift: 6 am - 3:30 pm
  • day shift: 3:00 pm - 1 am
  • night shift: 00:30 - 6:30 am

 

Salary: $600-900 + bonuses


About the company


We believe that small and medium companies should have equal chances to grow and succeed. That’s why our mission at SanityDesk is to help small business owners build, manage, and scale their entire business online with our all-in-one digital platform.


We operate in a highly collaborative environment where we challenge the status quo of how traditional business is done. Our focus is on trust and respect. If you want to work remotely, that's great. If you want to work near others, that's cool too. Our team is distributed because it lets us work with the best people. You just need the skills, drive, and the ability to work from anywhere to succeed in this role.


We believe in small teams. Small teams are nimble and fast. Small teams mean little bureaucracy and less management while getting more things done.


We search for smart creatives who when having the right technology tools in their hands and provided with freedom are able to do amazing things! 

 

Our environment and values

We believe in a safe, welcoming, and inclusive environment. All teammates at SanityDesk agree to accept our Value Statement. According to it, these are the key components to make a truly exceptional environment:

  • We believe that trust is essential to a culture of innovation 
  • We build clarity through transparency
  • We believe mistakes are acceptable as long as we own them
  • We use empathy in our day to day communication 
  • We accept imperfection – no one is perfect and nobody knows everything 
  • We are always eager to experiment and learn by doing
  • We choose positivity (over negativity)
  • We appreciate, show gratitude, and celebrate the little victories
  • We accept that others have a right to share their beliefs and thoughts
  • We are always open to receive constructive feedback
  • We choose the best ideas over hierarchy
  • We aim to give back to the communities that made us possible and make the world a better, more sustainable place

 

SanityDesk’s package

Hey, our journey has just begun, so for now, our benefits package consists of

  • Company covers transfer expenses for the late/early shifts
  • An environment of trust and compassion where your opinion matters
  • A bunch of new technologies to learn and use
  • An incredible team of like-minded, highly skilled people (both dev & business)
  • An opportunity to learn and grow with the company 
  • A startup environment with all the buzz and fun yet with established funding
  • The chances to continuously improve your skills working on different areas of the business
  • Ability to build a company that follows certain values one of them being focused on “giving back to the communities that made us
  • possible and making the world a better, more sustainable place”
  • Option to get the right for shares in the company after 6 months aboard 


Learn more about SanityDesk


SanityDesk Website

Our Story and Mission

Our Products

SanityDesk is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our Value Statement provides guidance for the kind of company we strive to be, and we celebrate our differences because those differences are what allows us to make a product that serves an international audience.

 

Apply here

What do we offer

Amazing Team Of Professionals

Your Ideas Matter

Stock Options

Business Trips

32 Days of Vacation

Freedom

Inclusive Culture & Values

Exciting Challenges

Great Atmosphere And Social Events

Work At TechStars Silicon Valley Startup

Who Would You Work With

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Anna

Customer Support Manager

 

 

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Sofiia

Head of Customer Success

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Halyna

Senior Customer Succes Manager

Cecil
Cecil

Technical Support Manager

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Kate

Customer Success Manager

 

 

iuyh
Olga

Customer Development Manager

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Sofiia

Customer Success Manager

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Elena

Senior Customer Success Manager

Anna

Customer Success Manager

OUR SET UP

SanityDesk is an Angel-Funded, International SaaS Startup

kyiv

Kyiv, Ukraine

Product & Marketing

Austin

Austin, Texas

Sales & Support

Krakow

Kraków, Poland

Design & Engineering

Join us

Join SanityDesk's Team Today

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